Juragan69 Privacy Policy – Protecting Your Personal Data in Malaysia

1Introduction

Juragan69 ("we", "the juragan69 platform") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how juragan69 collects, processes, stores and protects your personal data as a registered member or visitor of our platform in Malaysia.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We believe that transparency in personal data management is the foundation of trust between juragan69 and its members.

This juragan69 Privacy Policy takes effect from 1 January 2026 and applies to all members using the website, mobile app and all services provided by juragan69, including slots, live casino, Sports Betting, badminton, poker, lottery and e-sports.

2Personal Data We Collect

Juragan69 only collects personal data that is necessary for legitimate purposes as stated in this Privacy Policy. The following are the categories of data we collect from members:

2.1 Data You Provide Directly

• Full name as per your Malaysian identity card (MyKad).
• Malaysian identity card number (MyKad number).
• Date of birth and gender.
• Active Malaysian email address and mobile number.
• A residential address in Malaysia.
• Malaysian bank account or e-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) for deposit and withdrawal purposes.
• A copy of your identity verification document (MyKad) when required for the KYC process.

2.2 Data Collected Automatically

• IP address and geographical location information (country and state).
• Device type, operating system and browser version used.
• Session data including pages visited, time spent, and actions taken within the platform.
• Transaction history including deposits, withdrawals and betting activity.
• Login activity, login attempts and account security events.

2.3 Data from Third Parties

In certain situations, juragan69 may receive your personal data from payment service providers such as FPX providers (Maybank2u, CIMB Clicks) or e-wallet providers for transaction verification and fraud prevention purposes.

3How We Use Your Data

Juragan69 uses collected personal data solely for the following purposes. We will not process your data beyond the scope stated here without first obtaining your consent:

• Account Management: Creating, verifying and maintaining your juragan69 member account.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account or e-wallet.
• KYC & AML Compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) procedure requirements as mandated.
• Customer Service: Providing technical support and resolving member complaints or enquiries.
• Platform Security: Detecting and preventing fraud, unauthorised access and illegal activity on the juragan69 platform.
• Marketing (with consent): Sending relevant juragan69 promotions, bonuses and exclusive offers if you have consented to receive marketing communications.
• Responsible Gaming: Monitoring gaming behaviour to identify risks and provide responsible gambling support.
• Product Improvement: Analysing usage patterns to enhance the gaming experience and features of the juragan69 platform.

4Legal Basis for Data Processing

Juragan69 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Consent: You have given explicit consent during juragan69 account registration for us to process your data for the stated purposes.
• Contract Performance: Processing is necessary to fulfil the service contract between you and juragan69, including the processing of deposits and withdrawals.
• Legitimate Interest: juragan69 has a legitimate interest in processing data for platform security, fraud prevention and service improvement purposes.
• Legal Obligation: Some processing is mandatory to comply with applicable Malaysian laws, including KYC and AML requirements.

5Data Sharing with Third Parties

Juragan69 does not sell or trade its members' personal data. However, we may share your data with selected third parties in the following circumstances:

5.1 Approved Service Providers

Juragan69 works with third-party service providers that support our platform operations, including:

• Payment gateway providers (FPX, e-wallet providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) for transaction processing.
• Licensed game software and Live Casino providers.
• Cloud computing and secure server hosting service providers.
• Identity verification service providers for the KYC process.
• Data analytics companies that help us understand platform usage patterns.

All these third-party service providers are bound by confidentiality agreements and are only permitted to process your data for purposes specified by juragan69.

5.2 Legal Requirements

Juragan69 may disclose your personal data to the relevant authorities where required by Malaysian law, court order, or for the purposes of criminal investigations including money laundering and fraud.

6Cookies & Tracking Technologies

Juragan69 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the juragan69 platform to help us improve performance and usability.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.
• Analytical Cookies: Helping us understand traffic patterns and user behaviour on the juragan69 platform for internal analytics purposes.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the juragan69 platform.

7Data Retention & Deletion

Juragan69 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Privacy Policy. We adhere to the principle of data minimisation and only retain data for as long as required.

7.1 Typical Retention Periods

• Active account data: For the lifetime of your juragan69 account.
• Financial transaction records: Minimum 7 years from the date of transaction, in line with Malaysian legal requirements.
• Security and access logs: 12 months from the date the log was recorded.
• Customer support communications: 3 years after the issue is resolved.
• Marketing data: Until you withdraw your consent or request deletion.

7.2 Account Closure

When you close your juragan69 account, we will delete or anonymise your personal data within 90 days, except for data that must be retained to meet legal obligations such as financial records and AML logs.

8Your Rights as a juragan69 Member

As a juragan69 member, you have the following rights regarding your personal data under Malaysia's PDPA. You may submit a request to exercise any of these rights by contacting the juragan69 privacy team.

9juragan69 Data Security

Juragan69 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

9.1 Technical Security Measures

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for all sensitive information.
• Two-factor authentication (2FA) is available for all juragan69 member accounts.
• Continuous 24/7 security monitoring with an intrusion detection system.
• Regular penetration testing by independent security experts.
• Multi-layered firewall and intrusion prevention system.

9.2 Organisational Measures

• Access to member data is restricted to juragan69 staff who require it on a need-to-know basis (least privilege principle).
• All juragan69 staff undergo regular data security training.
• Confidentiality agreements are signed by all juragan69 staff and contractors.
• Clear and tested security incident response procedures.

10Third-Party Links & Services

The juragan69 platform may contain links to third-party websites or services such as game providers or payment partners. juragan69 is not responsible for the privacy practices of those third-party websites or services.

We encourage you to read the privacy policy of every third-party website you visit. This juragan69 Privacy Policy applies only to data collected through the juragan69 platform.

All payment service providers that juragan69 works with — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX providers — have their own privacy policies governing how they handle your transaction data.

11Changes to This Privacy Policy

Juragan69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any amendments will be published on this page with a new "Last Updated" date.

For material changes — those that significantly affect how we process your personal data — juragan69 will notify you directly via your registered email or an in-platform notification at least 14 days before the changes take effect.

12Contact Us About Privacy

If you have any questions, concerns or complaints regarding juragan69's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy Email: privacy@juragan69.my
• Support Email: support@juragan69.my
• Live Chat: Available 24/7 via the juragan69 platform
• Frequently Asked Questions: Visit our FAQ page

We are committed to responding to all privacy-related enquiries within 3 business days. For formal data rights requests, processing may take up to 14 business days.

Effective Date: 1 January 2026 | Version 2.0 | Bahasa Melayu (ms-MY)